Privacy Policy

Who we are

Interwave PlumbCraft provides online courses for plumbing repairs. You can contact us at [email protected] or +1 (415) 915-2042.

What we collect

• Account data: name, email, password (hashed).
• Transactional data: purchased courses and invoices.
• Support data: messages you send via our contact form.
• Usage data: device, browser, IP address, and pages viewed.
• Cookies and local storage: preferences such as theme and consent.

Why we collect it (lawful basis)

• Contract: to provide access to courses you purchase.
• Legitimate interests: to improve content and protect our service.
• Consent: for optional communications and cookie preferences.
• Legal obligations: retain invoices and tax records as required.

How we use your data

• Authenticate your account and deliver course materials.
• Process payments through PCI-compliant providers.
• Send service notices, updates, and support responses.
• Detect fraud and abuse, maintain service reliability.

Retention

We keep account and transactional records for as long as you maintain an account and as required by law. Support emails are retained for up to 24 months for context and quality assurance.

Sharing

We share data with processors that help us run the service (hosting, analytics, payment processing). They must follow strict confidentiality and security obligations. We do not sell personal data.

Your choices and rights

• Access and correction: request a copy of your data or corrections.
• Deletion: request account deletion where permitted by law.
• Objection and restriction: limit certain processing activities.
• Portability: receive your data in a machine-readable format.
• Opt-out: unsubscribe from non-essential communications at any time.

Security

We apply encryption in transit, hashed passwords, access controls, and regular security reviews. No method is perfect; we continuously improve safeguards.

Cookies

We use strictly necessary cookies to keep you signed in and remember preferences (e.g., theme). Our cookie banner allows you to acknowledge use of cookies.

International transfers

Where data crosses borders, we rely on appropriate safeguards such as contractual clauses and regional hosting options.

Children

Our courses are intended for adults and professionals. We do not knowingly collect data from children under 16.

Changes to this policy

We may revise this policy. Significant changes will be announced by email or in-app notices. The latest version will always be available on this page.

Contact

Email: [email protected] • Phone: +1 (415) 915-2042